So you have purchased your Kiwi Experience pass, how do you book onto a bus.

When you buy your pass you’re given the option of selecting a start date, or leaving the pass open dated. 

If you have an open dated pass, get in contact with as soon as you know you know the date you wish to start your Kiwi Experience. The more notice you give us, the better for you! If you are just wanting to confirm your booking call or email us to let us know where you will be staying.

To book onto your first bus you will need to contact our reservations team either by emailing or giving them a call. 

Three important pieces of information we need to know, when emailing or calling:

- Your reference number (examples below)

- Where you will be staying the night before you start your trip

- And of course the date you wish to start

If you are travelling on one of our National Passes and do not wish to start in Auckland. Please let us know where it is you wish to start instead. Our contact details are as below:

Email -

Phone - (+64) 9 336 4286

Free Phone (from NZ landline only) - 0800364286

Please get in contact with us a couple of days in advance to get a confirmed seat as in our peak season these buses will be filling up fast. At least a week in advance is advised in our summer season (January to March)!

Make sure to check out our current timetables for when you can start your Kiwi Experience:


Kiwi Experience Timetables

Examples of reference numbers: 

Generally when booking with an agent you will be given a reference that starts with 3 letters and then a series of numbers. For example: ABC1234567890 

However you should also be given your Kiwi Experience PNR number, which will be easier for us to find you with. These numbers usually start with a 9 or 1

For example: 9123456 or 10123456

If you book directly on our website you will be given a number that starts with a 6 or 7.

For example: 61234567

If you booked with STA there will be a reference that start with two letters followed by a series of numbers.

For example: GB123456