All cancellation requests must be given to us in writing. You can email travel@kiwiex.co.nz to cancel your tour. The following cancellation fees apply: Outside 45 days: Loss of 10% of overall booking. 8 - 44 days: 50% of tour cost, Within 7 days: 100% of tour cost. Please be aware if you are booked through a third party such as a travel agent, their cancellation policy and terms and conditions may differ from our own. No refund will be given if you voluntarily leave a tour for any reason.