Toggle Navigation
Book Your Trip
Travel Info
Discover New Zealand
Forum
Contact Us
Login
Kia ora! How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Contact Kiwi Experience
Want to work for us?
CONTACT KIWI EXPERIENCE
AUCKLAND HEAD OFFICE
83 Beach Rd, Auckland Central, Auckland 1010, New Zealand
Phone
(+64) 9 336 4286
Private Charter Enquiries
charters@kiwiex.co.nz
Calling from Australia - toll free number
1800 058 361
General Enquiries
travel@kiwiex.co.nz
Privacy Enquiries
privacy@thlonline.com
Knowledge base - FAQ's
Know before you go
Know before you go
10
I’m a solo traveller... will I meet other solo travellers?
I’m travelling with my partner / best friend – can we book our buses, activities and accommodation together?
How much should I budget for each day?
Am I too old/young for Kiwi Experience?
How much luggage am I allowed to bring?
See all 10 articles
On the road
On the road
8
What do I need to bring with me?
Do I need to bring cash with me?
How much luggage am I allowed to bring?
What identification do I need to get into bars?
Where is Wi-Fi available?
See all 8 articles
Accommodation and activity FAQs - Hop-On Hop-Off bus
Accommodation
7
Can I book my accommodation through you?
What happens if I miss my 48h window for booking my accommodation?
Can I book my accommodation for whenever I want it?
I’ve decided to change my buses, but I have already booked my accommodations, what can I do?
How do I cancel my accommodation?
See all 7 articles
Activities
5
How do I book activities?
Is there a cancellation fee to cancel activities?
What happens if my activity is cancelled?
How do I book activities if I am not on the bus?
Why can’t I choose a date for my activities?
BUS BOOKING FAQs
Bus bookings FAQs
4
How do I book my buses?
Do I have to pre-book my buses?
I see there is a hop off location on your website, but I cannot book this myself. What can I do?
Can I skip a stop on HOHO?
Small Group Tours
Small Group Tours
9
What is included in my tour?
What style of accommodation do we stay in?
Are there room supplements available?
Who will I be sharing a room with?
What if I have dietary requirements?
See all 9 articles
Community forums
No forum topic yet
Why don't you
Start a new topic
?