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CONTACT KIWI EXPERIENCE
AUCKLAND HEAD OFFICE
85 Beach Rd, Auckland Central, Auckland 1010, New Zealand
Phone
(+64) 9 336 4286
Calling from NZ Landline - toll free number
0800 364 286
Private Charter Enquiries
charters@kiwiex.co.nz
Calling from OZ - toll free number
1800 058 361
General Enquiries
travel@kiwiex.co.nz
Privacy Enquiries
privacy@thlonline.com
Knowledge base - FAQ's
Thinking of buying a Kiwi Experience Pass?
How does Kiwi Experience work?
5
What is "hop-on, hop-off" with Kiwi Experience?
How long can I travel?
What does minimum travel time mean?
Where can I get off?
How do overnight stops work?
Things to know before buying your passes
11
Why do you only have certain passes on special?
Is Kiwi Experience a party bus?
Can I buy a pass now on special and travel later?
Is there an age limit?
What's included in my New Zealand bus pass?
See all 11 articles
You've got yourself a Kiwi Experience Pass!
Before you start travelling on the Kiwi Experience
12
How do I start my pass?
Kiwi Experience Top Travel Tips
What should I bring to New Zealand?
I want to travel with my friend but they have booked a different pass, how can I travel with them?
How much money do I need?
See all 12 articles
Once travelling on the Kiwi Experience
13
Contacting the Reservations Team
Kiwi Experience guaranteed accommodation
How do I book optional activities?
How do I get between the North and South Islands?
How do I get back on the bus again?
See all 13 articles
All you need to know about Accommodation
8
Preferred Accommodation
Do I need a sleeping bag?
Can I stay one night in the ‘two night minimum’ stops?
Is there internet at the hostels we stay at?
Can i get a private room?
See all 8 articles
Handy things to know about New Zealand
Bits and pieces that are good to know
15
What's the climate like?
What's New Zealand food like?
What is New Zealand's terrain like?
Is New Zealand a safe place?
Does New Zealand have any dangerous animals?
See all 15 articles
Wanting to know when we get to places?
Approx arrival times into our destinations
4
Bay Of Islands + Cape Reinga
North Island Times
South Island Times
Milford Sound Times
Have a look at all our itineraries in detail
Kiwi Experience Pass Itineraries
21
Kiwi Experience Back Yard Pass - Detailed Itinerary
Kiwi Experience Buzzy Bee Pass - Detailed Itinerary
Kiwi Experience Chilly Bin Pass - Detailed Itinerary
Kiwi Experience Funky Chicken - Detailed Itinerary
Kiwi Experience Fush 'n' Chups - Detailed Itinerary
See all 21 articles
Information about each destination
North Island
8
Paihia ( Bay Of Islands)
Auckland
Hot Water Beach
Waitomo
Rotorua
See all 8 articles
South Island
9
Kaiteriteri
Westport
Lake Mahinapua
Franz Josef
Wanaka
See all 9 articles
Community forums
Showing recent updates
Start a new topic
Kiwi Experience Community
Announcements
0
Tips and Tricks
27
Northern Round Up Tour with North Island Gotta Do's Package
Posted by
Alara Senlen
,
7 months ago
Last Reply
by Roisin Murray,
7 months ago
Power outlets on the bus?
Posted by
Salem Baer
,
10 months ago
Last Reply
by Roisin Murray,
10 months ago
Tranzalpine Dog Leg
Posted by
Laura Burke
,
11 months ago
Last Reply
by Roisin Murray,
11 months ago
See all 27 topics
Report a problem
8
Booking of accomodation package error
Posted by
Tatiana Ferraz David
,
6 months ago
Last Reply
by Roisin Murray,
6 months ago
Haven't received email confirmation after paying for ticket
Posted by
Natalie Simpson
,
7 months ago
Last Reply
by Kate Belianskaia,
7 months ago
Booking of accomodation package not possible
Posted by
Markus Wendland
,
about 1 year ago
Last Reply
by Markus Wendland,
about 1 year ago
See all 8 topics
Feature Requests
27
BUY THE SOUTH GET THE NORTH FOR FREE
Posted by
Jeanet Smit
,
6 months ago
Last Reply
by Roisin Murray,
6 months ago
Are there places to lock away my laptop?
Posted by
Emily Harris
,
9 months ago
Last Reply
by Kate Belianskaia,
8 months ago
Travelling with my 70-year-old mother for at least 3 weeks
Posted by
Sok Yon Hong
,
about 1 year ago
Last Reply
by Kate Belianskaia,
about 1 year ago
See all 27 topics
Kiwi Experience Extensions
10
Mighty Moa vs Kea Bus Pass
Posted by
Oliver Hassall
,
6 months ago
Last Reply
by Erika Andrews,
6 months ago
Al green points are mandatory stops?
Posted by
Sara Clavel
,
10 months ago
Last Reply
by Roisin Murray,
10 months ago
Waitomo Wanderer - Timetable
Posted by
man li
,
over 1 year ago
Last Reply
by Vaughan Gribben,
over 1 year ago
See all 10 topics