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CONTACT KIWI EXPERIENCE
AUCKLAND HEAD OFFICE
Level 2, 5 Nelson Street, Auckland Central, Auckland 1010, New Zealand
Phone
(+64) 9 336 4286
Private Charter Enquiries
charters@kiwiex.co.nz
Calling from Australia - toll free number
1800 058 361
General Enquiries
travel@kiwiex.co.nz
Privacy Enquiries
privacy@thlonline.com
Knowledge base - FAQ's
Before travelling
Know before you go
14
How much should I budget for each day?
What is the average age on the bus and how many people on the bus?
I’m a solo traveller... will I meet other solo travellers?
How much luggage am I allowed to bring?
I’m travelling with my partner / best friend – can we book our buses, activities and accommodation together?
See all 14 articles
Classic Tours
0
Whilst you are travelling
On the road
5
Where is Wi-Fi available?
Where do bags get stored?
Is there a bathroom on board the bus?
What identification do I need to get into bars?
Do the coaches have air-conditioning?
Trip Planner App (Hop On Hop Off)
Accommodation
7
Can I book accommodation with Kiwi Experience?
What happens if I miss the 2 day window to book accommodation?
Can I book my accommodation for whenever I want it?
I’ve decided to change my buses, but I have already booked my accommodations, what can I do?
Do we have to stay in the accommodation you recommend or can we stay elsewhere?
See all 7 articles
Activities
5
How do I book activities?
Is there a cancellation fee to cancel activities?
What happens if my activity is cancelled?
How do I book activities if I am not on the bus?
How do I choose a date and time for my activities?
Bus Planner
5
How do I book my buses?
Do I have to pre-book my buses?
I see there is a hop off location on your website, but I cannot book this myself. What can I do?
Can I skip a stop on HOHO?
Do your drivers just drive?
Small Group Tours
Small Group Tours
10
What is included in my tour?
What style of accommodation do we stay in?
Are there room supplements available?
Who will I be sharing a room with?
What if I have dietary requirements?
See all 10 articles
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