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CONTACT KIWI EXPERIENCE
AUCKLAND HEAD OFFICE
Level 2, 5 Nelson Street, Auckland Central, Auckland 1010, New Zealand
Phone
(+64) 9 336 4286
Private Charter Enquiries
charters@kiwiex.co.nz
Calling from Australia - toll free number
1800 058 361
General Enquiries
travel@kiwiex.co.nz
Privacy Enquiries
privacy@thlonline.com
Knowledge base - FAQ's
Know before you go
Know before you go
11
I’m a solo traveller... will I meet other solo travellers?
I’m travelling with my partner / best friend – can we book our buses, activities and accommodation together?
How much should I budget for each day?
Am I too old/young for Kiwi Experience?
How much luggage am I allowed to bring?
See all 11 articles
On the road
On the road
8
What do I need to bring with me?
Do I need to bring cash with me?
How much luggage am I allowed to bring?
What identification do I need to get into bars?
Where is Wi-Fi available?
See all 8 articles
Accommodation and activity FAQs - Hop-On Hop-Off bus
Accommodation
7
Can I book my accommodation through you?
What happens if I miss my 48h window for booking my accommodation?
Can I book my accommodation for whenever I want it?
I’ve decided to change my buses, but I have already booked my accommodations, what can I do?
How do I cancel my accommodation?
See all 7 articles
Activities
5
How do I book activities?
Is there a cancellation fee to cancel activities?
What happens if my activity is cancelled?
How do I book activities if I am not on the bus?
How do I choose a date and time for my activities?
BUS BOOKING FAQs
Bus bookings FAQs
4
How do I book my buses?
Do I have to pre-book my buses?
I see there is a hop off location on your website, but I cannot book this myself. What can I do?
Can I skip a stop on HOHO?
Small Group Tours
Small Group Tours
9
What is included in my tour?
What style of accommodation do we stay in?
Are there room supplements available?
Who will I be sharing a room with?
What if I have dietary requirements?
See all 9 articles
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