Kia ora! How can we help you today?

Contact Kiwi Experience Want to work for us?

CONTACT KIWI EXPERIENCE

AUCKLAND HEAD OFFICE

83 Beach Rd, Auckland Central, Auckland 1010, New Zealand

Phone (+64) 9 336 4286

Private Charter Enquiries charters@kiwiex.co.nz

Calling from Australia - toll free number 1800 058 361

General Enquiries travel@kiwiex.co.nz

Privacy Enquiries privacy@thlonline.com

Start a new topic

Booking of accomodation package error

Tatiana Ferraz David

started a topic almost 5 years ago

Hello! I tried to book the New Zealand Unique Stays accomodation package and I got the message "unable to connect to Paystation". I tried again, and I got the same message. My credit card statement shows that I paid twice. I talked to my bank and they said I couldn't cancel because it was already "approved" and I should talk to you for cancellation. I didn't received any confirmation of the booking. In fact, I wasn't able to finish the booking, right? There was an error before the booking was finished. So can you cancel the payment? Or can you tell me what I should do to solve the problem, please? Thank you! My email for contact (if necessary): tatianafdavid@gmail.com

Roisin Murray

said almost 5 years ago

Hi Tatiana,

Thank you for getting in touch, I have already forward your message onto our partner company who handles all our online bookings, they should be in touch with you within the next couple of hours, if they do not get back to you please email them directly at support@bookit.co.nz to arrange for that refund to be processed back into your account.

Thank You.