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CONTACT KIWI EXPERIENCE
AUCKLAND HEAD OFFICE
Level 2, 5 Nelson Street, Auckland Central, Auckland 1010, New Zealand
Phone
(+64) 9 336 4286
Private Charter Enquiries
charters@kiwiex.co.nz
Calling from Australia - toll free number
1800 058 361
General Enquiries
travel@kiwiex.co.nz
Privacy Enquiries
privacy@thlonline.com
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Trip Planner App (Hop On Hop Off)
Accommodation
7
Can I book accommodation with Kiwi Experience?
What happens if I miss the 2 day window to book accommodation?
Can I book my accommodation for whenever I want it?
I’ve decided to change my buses, but I have already booked my accommodations, what can I do?
Do we have to stay in the accommodation you recommend or can we stay elsewhere?
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Activities
5
How do I book activities?
Is there a cancellation fee to cancel activities?
What happens if my activity is cancelled?
How do I book activities if I am not on the bus?
How do I choose a date and time for my activities?
Bus Planner
5
How do I book my buses?
Do I have to pre-book my buses?
I see there is a hop off location on your website, but I cannot book this myself. What can I do?
Can I skip a stop on HOHO?
Do your drivers just drive?
Help Desk Software
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