All cancellation requests must be given to us in writing. You can email travel@kiwiex.co.nz to cancel your tour. The following cancellation fees apply: 30 plus days: Loss of 10% of overall booking. Within 30 days: 100% of tour cost. Please be aware if you are booked through a third party such as a travel agent, their cancellation policy and terms and conditions may differ from our own. No refund will be given if you voluntarily leave a tour for any reason.